Breakdown

At Purple Cars, your peace of mind on the road is our priority. All our vehicles include a mandatory breakdown policy provided by RACE.

Mandatory RACE Breakdown Policy:

Effective February 20, 2025, all rentals are subject to a mandatory breakdown policy supplied by RACE at a cost of €24.95 per month. This monthly fee replaces all previous subscription and card fees. This cost will be added to your total rental fee.

What to do in the event of a breakdown:

We've partnered with RACE, a national breakdown provider, to assist you. We also have a dedicated help desk to support you during office hours.

• During office hours (Monday to Friday, 9 am to 6 pm): For breakdown assistance, please call our dedicated helpline at +34 851 000 726. When speaking with our help desk, please provide your car's registration number. We will be happy to assist you.
• Outside of office hours: If you require breakdown assistance outside of our normal business hours, please call our help desk at +34 851 000 726 and press option 1 to be automatically transferred to RACE.

Important Information about RACE Coverage, Vehicle Return, and Courtesy Cars:

In the event of a breakdown, it is essential that the vehicle is returned to our designated service centre: Estepona Tyres, Calle Miguel Servet 2, Polígono Industrial, Estepona, 29680. This is Purple Car's designated service center. Cars taken to any other garage will not be covered under this policy. We must first receive the car back to our garage.

Courtesy Car: A courtesy car will only be provided after the vehicle experiencing the breakdown has been returned to Estepona Tyres and a mechanical inspection has been completed to determine the cause of the reported issue.

RACE is a third-party provider, and they determine what is and isn't covered under their breakdown assistance policy. This may include exclusions for issues like loss of keys or misfueling. When speaking with RACE, please provide the following information:

• Policy Name: Heyes-Lehman Spain SL
• Vehicle Registration Number: (This information is specific to your rental vehicle and will be provided to you.)

Please Note: In Spain, breakdown assistance providers, including RACE, typically require the driver to be present with the vehicle for assistance to be dispatched.

Accidents:

In the event of any accident, however minor, you must call us immediately at +34 851 007 261. You are also required by law to complete an accident report form. If you do not have one, you can download it below.